Delivery

We offer free shipping on all UK Mainland orders with delivery within 14 working days.

Free UK Mainland Shipping 14 Working Days Delivery

Before Ordering

Before placing your order please ensure that the following information is checked and accurate:

  • Your Name, Address and postcode are correct
  • Your telephone number and email are correct. We will require this to relay delivery information
  • There is clear access for goods to be delivered to your house/apartment
  • If you opt for delivery add-ons, ensure there is access to your chosen room and any new carpets/flooring are adequately protected

Order Processing

We process orders Monday to Friday, 9am - 5pm.

  • Orders placed before 1pm (GMT) are processed the same day
  • Orders placed after 1pm are processed the next business day
  • Orders placed after 5pm on Fridays are processed on Mondays

Handling Time

We have a 7 working day handling period. This is when your products are prepared. During this period you may cancel your order.

The handling period starts from the day you place your order and excludes weekends. After this period you can still return (14 days after receiving your goods) but you will be responsible for return costs unless faulty, damaged or incorrect goods are received.

During the handling time you will receive a delivery slot, which you can change to suit your requirements.

Transit Time

Our transit time is 7 working days. Combined with handling time, your total delivery timeframe is 14 working days from placing your order.

We use a range of couriers including XDP, BJS Logistics and our own fleet of vehicles.

  • On delivery day, the courier will give you a 4-hour time slot
  • You must provide a valid phone number to receive updates
  • Deliveries are conducted between 8am and 8pm

Delivery Coverage

We deliver to UK Mainland only. Unfortunately, we cannot currently deliver to:

  • Isle of Wight
  • Northern Ireland
  • Republic of Ireland
  • Isle of Man
  • Scottish Islands
  • Channel Islands
  • Isles of Scilly

Delivery Add-Ons

UK Mainland delivery is free. We also offer premium delivery services on most products:

  • Room of Choice £40
  • Assembly Service £80

Important Information

We are not responsible for delays caused by:

  • Courier issues
  • Weather conditions
  • Access restrictions at the delivery address

You are responsible for ensuring adequate access for furniture delivery. If you have specific delivery requirements, please inform us when placing your order so we can accommodate them.

Missed Delivery / Changes

  • Missed scheduled delivery: £50 redelivery fee
  • To change a booked delivery slot, we require a minimum of 5 days notice
  • If your delivery is missed or not received, contact us at info@neroliving.co.uk or call 01484 976303