Delivery
We offer free shipping on all Mainland UK orders. We deliver within 14 working days. Free shipping is available exclusively to UK mainland addresses. Please note that we are currently unable to offer delivery services to Northern Ireland or the Republic of Ireland. Below is further information regarding deliveries.
Before Ordering
Before placing your order please ensure that the following information is checked and accurate
- Your Name, Address and postcode are correct.
- Your telephone number and email are correct. We will require this to relay the delivery information to you.
- There is clear access for goods to be delivered to your house/apartment.
- If you opt for delivery add ons then please ensure that there is access to your chosen room and also any new carpets/flooring are adequately protected.
Order processing period
We process orders Mon-Friday 9am - 5pm. Orders placed before 1pm (GMT) are processed the same day. Orders placed after this are processed the next business day. Orders placed after 5pm on Fridays are always processed on Mondays.
Handling Time
We have a 7 working day handling period, this is the period in which your products are prepared, during this period you may cancel your order. The handling period starts from the day you place your order and excludes weekends. After this period you can still return (14 days after receiving your goods) but you will be responsible for the return costs unless faulty/damaged or incorrect goods are received.
During the handling time period you will receive a delivery slot, you can change this to suit your requirements.
Transit Time
Our transit time is 7 working days, this added with the handling time is a delivery timeframe from start to finish of 14 working days of you placing your order. We use a range of couriers such as XDP, BJS Logistics and a fleet of our own vehicles.
On the day of delivery the courier will give you a 4 hour time slot. You must have provided us with a valid phone number to get this update.
Deliveries are conducted between 8am and 8pm.
Delivery Coverage
We only deliver to Mainland UK, this excludes, i.e anywhere off the UK mainland.
- Isle of Wight
- Northern Ireland
- Republic of Ireland
- Isle of Man
- Scottish Islands
- Channel Islands
- Isles of Scilly
Delivery Add Ons
Whilst UK Mainland delivery is free, we also offer delivery add on services on most products. Room of choice is available at a cost of £40. Our assembly service is at a cost of £80.
Important Information
We are not responsible for delays caused by:
- Courier issues
- Weather condition
- Access restrictions at the delivery address
You are responsible for ensuring adequate access for furniture delivery.
If you have specific delivery requirements, please inform us when placing your order so we can accommodate them.
Missed Delivery / Change of Delivery / Delivery Not Received
If you miss your scheduled delivery, a £50 redelivery fee will apply.
Should you wish to change a booked delivery slot, we require a minimum of 5 days notice.
If for any reason your delivery is missed or not received on the allocated day, you must contact us on info@neroliving.co.uk or call us on 01484 976303
