Warranty
Below is our 1 year manufacturers warranty. This is from the date of purchase. Need more help? You can email us on info@neroliving.co.uk or call us on 01484 976303
What is Covered
This warranty covers defects in materials and workmanship under normal residential use for a period of one year from the date of purchase.
- Structural integrity of frames
- Material defects in upholstery and manufacturing
- Broken or malfunctioning hardware components
What is Not Covered
This warranty excludes:
- Normal wear and tear
- Damage caused by misuse or improper maintenance
- Incidental or consequential damages
- Variations in colour and texture in wood or fabric
Customer Responsibilities
To ensure warranty validity, customers must:
- Retain original proof of purchase
- Follow care instructions provided
- Report a warranty claim within the warranty period
Claim Process
In the event of a defect, please follow these steps:
- Contact our customer service team within the warranty period
- Provide proof of purchase and photographs of the defect
- Our team will assess and determine the necessary course of action
View the full warranty document below
Download Warranty