Privacy Policy

Last updated: 16/12/2025

Thank you for visiting Nero Living Ltd. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website and services in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Business Name: Nero Living Ltd
Trading As: www.neroliving.co.uk
Registered Address: Unit 17 York House, 80 Leeds Road, Huddersfield, HD1 6DD
Email: info@neroliving.co.uk
Company Number: 16750937
VAT Number: N/A

We are the data controller responsible for your personal data.

2. What Personal Data We Collect

We may collect and process the following personal information:

Contact & Account Data

  • Name, email address, phone number, delivery address.

Order & Transaction Data

  • Product selections, order history, payment information (processed securely by payment providers).

Technical & Usage Data

  • IP address, device/browser type, pages visited, referral source (collected via cookies and analytics, as described below).

This information is collected when you:

  • Place an order
  • Create an account
  • Contact customer support
  • Browse our website
  • 3. How We Use Your Personal Data

We process personal data for these purposes:

Order fulfilment: to process and deliver your purchases, manage returns and refunds.

Communication: to respond to enquiries, send transactional messages (order confirmations, delivery updates), and optional marketing (where you have consented).

Website analytics & performance: to improve our website operations and user experience.

Legal compliance: for accounting, tax and legal record keeping.

4. Lawful Bases for Processing

We rely on the following lawful bases under UK GDPR:

  • Contract: to fulfil your orders and provide services you request.
  • Consent: for marketing communications and non-essential cookies.
  • Legal obligation: to comply with UK law and regulatory requirements.
  • Legitimate interests: to enhance our services, prevent fraud, and improve user experience.
5. Sharing Your Personal Data

We may share personal data with:

  • Service providers: couriers, payment processors, analytics and email platforms.
  • Professional advisors: legal, accounting or IT service providers where necessary.
  • Law enforcement or regulatory bodies: if required by law.

We do not sell or trade your personal data to third parties for marketing.

6. International Transfers

If we transfer personal data outside the UK, we ensure adequate protections such as standard contractual clauses are in place to protect your rights.

7. How Long We Retain Your Data

We retain your personal information only as long as necessary for the purposes for which it was collected and to comply with legal obligations (e.g. tax record retention), after which it will be securely deleted.

8. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data
  • Request correction or deletion
  • Restrict or object to processing
  • Withdraw consent
  • Request a copy of your data in a portable format

To exercise any rights, contact us at info@neroliving.co.uk

9. Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss or destruction.

10. Children

Our website is not directed at children under 16. We do not knowingly collect data from anyone under 16.

11. Changes to This Policy

We may update this policy from time to time and will post the revised version on the site with an updated effective date.

12. Complaints

If you have any concerns about our use of your personal information, you can make a complaint to us at info@neroliving.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

Contact Us

If you have questions about this Privacy Policy, please contact:
📧 info@neroliving.co.uk
 📍 Nero Living Ltd, Unit 17 York House, 80 Leeds Road, Huddersfield, HD1 6DD

Telephone - 01484 976303