YOUR PRIVACY IS OUR UTMOST PRIORITY. THE FOLLOWING PRIVACY POLICY EXPLAINS OUR DATA PROCESSING PRACTICES. IF YOU HAVE ANY QUERIES OR REQUIRE FURTHER INFORMATION, PLEASE DON’T HESITATE TO GET IN TOUCH WITH US.

www.neroliving.co.uk is operated by Nero Living Ltd which is a private limited company – Company Registration Number: 16750937.
Registered Office: Unit 17 York House, 80 Leeds Road, Huddersfield, HD1 6DD, United Kingdom.

We are committed to protecting and respecting your privacy in accordance with applicable data protection legislation (including the UK GDPR). This privacy policy sets out how we collect, use and share information that identifies you or is associated with you.

We act as the data controller of the personal data we collect and process about you. If you have any questions, comments or requests regarding this privacy policy, please contact us directly on info@neroliving.co.uk

Please be aware that our website uses cookies to store and access information whilst providing access to our website. You can find out more about our use of cookies in our Cookies Policy.

The Data we collect

We collect personal data from you when you voluntarily submit information directly to us.
This can include information you provide when you request fabric samples on our website, create an account on our website, visit our showroom in person, complete an online form via our website or through social channels, provide feedback, provide reviews on our products or 3rd party review platforms, enter competitions, correspond with us, purchase products our website, subscribe to our newsletter provision, respond to surveys, discounts or promotions and information received to us through our customer service phone line.

What we collect

• Contact details: Your name, email address, telephone number, billing address, and delivery address.
• Payment and transaction information: Transactional information such as payment method, encrypted credit/debit card details (processed by our secure payment providers), and order history.
• Product interest information: Products you have viewed, added to your cart, or added to your wishlist.
• Written correspondence: Emails, chat messages, or letters you send to us.
• Usage information: Information about how you use our website, including:Pages and links you access, time spent on the site, and referral sources.Technical data such as your device type, operating system, browser type, internet service provider, and IP address.
• IP Address: Information about your approximate location (city/region) derived from your IP address to help us provide local currency or shipping options.

3. How We Use Your Data (Legal Basis)

Under data protection laws, we must have a legal basis for processing your data. We rely on the following:

• Performance of Contract: We need your name, address, and payment details to process your order, deliver your bed/furniture, and handle returns.
• Legal Obligation: We are required to keep records of our sales for tax and accounting purposes.
• Legitimate Interests: We use your data to improve our website, prevent fraud, and send you relevant marketing (which you can opt out of at any time).
• Consent: When you explicitly sign up for our newsletter or request samples.

4. Sharing Your Data

To fulfill your order and operate our business, we share your data with trusted third parties. We never sell your data.
We share data with:

• Delivery Partners: Couriers and logistics companies to deliver your items.
• Payment Processors: Secure payment gateways (e.g., Shopify Payments, PayPal) to process transactions. We do not store your raw credit card data.
• Technology Providers: Platforms that host our website (Shopify) and email services.
• Fraud Prevention: If fraudulent activity is suspected, we may share information with credit reference and fraud prevention agencies.

5. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site.

• Essential Cookies: Required for the checkout and basket to work.
• Analytics Cookies: Help us understand how visitors use the site.
• By using our site, you agree to our use of cookies. You can control or block cookies through your browser settings, though this may affect site functionality.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Rights

You have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal tax retention laws).
• Unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in our emails.

8. Contact Us

If you have any questions, comments, or requests regarding this privacy policy, please contact us directly:

Nero Living Ltd
Address: Unit 17 York House, 80 Leeds Road, Huddersfield, HD1 6DD, United Kingdom
Email: info@neroliving.co.uk
Phone: +44 1484 976303